ICFICE 2016
Current Result Document :
| 한글제목(Korean Title) |
An alarm system for risk issues by VOC (Voice of Customer) data analysis |
| 영문제목(English Title) |
An alarm system for risk issues by VOC (Voice of Customer) data analysis |
| 저자(Author) |
Eun-Jee Song
Min-Shik Kang
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| 원문수록처(Citation) |
VOL 08 NO. 01 PP. 0137 ~ 0139 (2016. 06) |
한글내용
(Korean Abstract) |
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영문내용
(English Abstract) |
In the midst of competition intensification among companies, VOC (Voice of Customer) is emerging as a very important data source for management strategy. Most companies collect VOC data in various ways including telephone surveys, mail, online or onsite. In recent years, companies have even begun to collect VOC data from internet bulletin boards and social media. This data is mostly unstructured. Due to the limitations of typical data analysis for such a large volume of unstructured data, Big Data analytics engines are being used instead. In this thesis, I propose a real-time alarm push message system, using email or SMS, to alert a company whenever risk issues are detected by monitoring the company's internal VOC using a Big Data analysis engine.
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| 키워드(Keyword) |
Travel Agency
VOC (Voice of Customer)
Risk Issues
Alarm System
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| 파일첨부 |
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